Listed below are some of the most common questions we are asked prior to working with a new customer. Please feel free to give us a call if your question is not listed here. We'll be happy to give you a prompt, accurate answer to any of your questions.
I have an emergency!
ALLWAYS CALL 1-800-BILLHOWE (1-800-245-5469) 24 Hours a day 7 days a week customer emergency's always take top priority and we will be there for you.
Why is plumbing so expensive?
Bill Howe Plumbing continues to aggressively keep their costs in check by working from the high volume lowest consumer cost objective. We know you feel the pinch of high gas prices, rising insurance costs and power rates in your household. That's why we only incrementally increase our rates over the years, maintaining that the best cost to customer service ratio is something you need as a consumer. Despite our costs as a business going up just the same as your household, our customer service plan has continued to allow us to grow with repeat business. By not using gimmicks like a high rate all day to hide the 'no' overtime exaggerations or upselling products to increase your costs our customer satisfaction has fueled our growth as a company. With Bill Howe Plumbing you get a choice to save money by having your service scheduled when it will save you money.
Why should I select Bill Howe Plumbing?
Bill Howe Plumbing has been working to a different model for 29 years. Many high profile plumbing companies in the last 20 years have come and gone. Most of those worked on the theory of charging premium rates for any service done. Repeat and word of mouth business was ignored to make as much as possible. Eventually the customer base is depleted as a reputation is built, they sell off the assets and sometimes even return with a new name but same old practices. Bill Howe Plumbing was started to meet the value demanding property management companies. Unlike the plumbing companies working to avoid cost conscience customers the Howe family built a business embracing these customers needs. It soon became clear that home owners needed the same cost advantages. Unlike the national chain plumbing companies, the Howe family makes San Diego their home. There is no giant corporation headquarters demanding high prices to sacrifice future business. There are no stockholders demanding a greater return, just the Howe family working to keep your future business and hopefully your recommendation your neighbors too.
Can you install my item?
We will be happy to install your provided fixture to code. We do need you to sign our plumber provided waiver that warranties our installation work but not the item you provided. What has happened is that the large warehouse stores have been able to excel in offering the consumer enormous volume pricing discounts that we cannot match. But if for instance that faucet turns out to be defective and floods your kitchen and the condo below you, their remedy is ?.. to hand you a replacement faucet. When we supply the materials not only are you getting the item delivered to you, should there be a rare manufactures defect you will also be covered from additional damage. Bill Howe plumbing gives you the choice to make your own responsible decision.
What about designer items?
For the special remodel or to match any d'cor we have available many lines of plumber grade fixtures. Unlike some companies who arrive with a 'warehouse' on wheels to upsell you material we carry a basic set of plumber grade fixtures and you only pay extra for what you want to order. Not a huge inventory of expensive items you will never need nor buy.
How is my technician selected?
Based on the information you provide we send out an experienced Technician outfitted for your work. One of our methods to save you money and keep the cost of repair down for you is to use trucks outfitted for what you need. Other companies send a near semi to your door for a leaky faucet, guess who ultimately pays for that rolling around the streets all day.
How soon can you get here?
With more than 50 trucks to serve you, we can usually be there the same day. We can also schedule a time that is convenient to your schedule and include a reasonable window time.
We are also on call evenings, weekends, and holidays, so call Bill Howe Plumbing anytime at 1-800-BILLHOWE.
How much do you charge?
Bill Howe Plumbing always provides you with a well trained professional who will personally address your need and quote you a fair price. We are happy to provide a free estimate of our very reasonable rates.
While we really need to see the job to guarantee a price, our extensive experience allows us to often provide an fairly accurate phone quote. With this quote, you will see up front Bill Howe is offering fair prices.
Do you service my area?
Please use the map below to see if we are able to serve you. If you're not sure based upon the map, feel free to give us a call at 1-800-BILLHOWE.
